General Terms & Conditions:
These conditions form the
basis of the contract between the customer and STORAGE LONDON They explain the rights
and responsibilities of both parties in relation to the service provided by
STORAGE LONDON .
1 - Quotations:
1.1 Quotations do
not include any customs duties levies or fees payable to government or other
statutory bodies and all such duties or fees (if any) will be payable by you
in addition to the quoted price.
1.2 Although we
quote a fixed price we reserve the right to amend it or make additional
charges if any of the following have not been taken into account when
preparing the quotation:-
1.2.1 If due to
any circumstances outside our control the work is not carried out or completed
within three months of the quotation date
1.2.2 Our costs
increase as a result of currency fluctuations or changes in taxation or
freight charges beyond our control
1.2.3 We have to
collect or deliver Goods above the first upper floor, or cellar or basement
1.2.4 We supply
any additional services
1.2.5 There are
delays outside our reasonable control in which event we will make an
additional charge for waiting time. Payable at £25 per man per hour.
1.2.6 Access to
the collection or delivery point is inadequate or the approach is unsuitable
for our vehicles.
1.2.7 Any parking
or congestion charge or charges that we have to incur and pay in order to
carry out the services you require. In all these circumstances, you will be
responsible for the extra charges
1.2.7a The ‘FREE
PICKUP’ offer only available to customers storing for 6 months or more and
pre-pay in advance. Customers that choose to leave before the end of 26 weeks
period will have the cost of collection charge added to your final account.
Smart box does not offer free delivery service in all cases unless otherwise
included in the quotation.
1.2.7b By ’FREE
PICKUP’ customers must have their belongings full packed, boxed and easily
accessible for loading unless otherwise included in the quote. Journey trip is
one van load only.
PICKUP’ is One Man & Van. For customers that require an extra Man this will be
charge at our discounted rate.
PICKUP’ is limited to customers taking storage from 35sqf to100sqf
1.3 Our quotation
is not a guarantee that we have vehicles available on the day you require.
Accordingly, your signed acceptance of our quotation does not constitute a
contract between us until you have our confirmation that we can move your
Goods on your required date. We will send or email confirmation within one
working day of our receipt of your acceptance of our quotation.
- Work excluded from our quotations:
agreed verbally or in writing we will not: -
2.1 Dismantle or
assemble unit-furniture (flat-pack), fittings or fitments
2.2 Disconnect or
reconnect appliances, fittings or equipment.
2.3 Remove or lay
fitted floor coverings.
2.4 Take down or
re-hang curtains, blinds or other window coverings.
2.5 Move night
storage heaters unless they are dismantled.
2.6 Move or store
any items excluded under Clause 3.
2.7 Move any item
or items, which our removal crew reasonably believe they cannot move safely,
or the removal of which may damage the item or items in question or its or
3 - Excluded
items are specifically excluded from this contract and will not be removed: -
watches, trinkets, precious stones, money, deeds, securities, stamps, coins,
or goods or collections of a similar kind.
dangerous, damaging or explosive items.
3.3 Paints or
or frozen food or drink...
3.5 Any animals
and their cage, or tanks including pets, birds or fish..
3.6 Cars, boats,
caravans, firearms, prohibited goods or any kind of explosives.
3.7 Furs over
£100 in value, foodstuffs, perishable goods or any kind of explosives.
We will not
remove such goods except without prior agreement. If you submit such goods
without our knowledge and prior written agreement we will not be liable for
any loss or damage except proven by our negligence or that of our employees or
agents and you will indemnify us against any charges, expenses, damages or
penalties claimed against us by third parties. In addition, we shall be
entitled to dispose of (without notice) any such goods that are listed under
paragraphs 3.2, 3.3, 3.4, 3.5, & 3.7.
3.8 Breakage of
owner packed property unless the box or container shows signs of external
- Customer's responsibility:
It is your sole
4.1 It is your sole responsibility to arrange parking and
all documents necessary for removal to be completed
4.2 Be present
yourself or appoint a representative to ensure that nothing is removed or left
in error or is left in the wrong room.
4.3 Ensure that
all access is suitable for the size of goods been moved and notify us of any
potential risk in relation to goods.
Other than, by
reason of our negligence we will not be liable for any loss or damage, costs
or additional charges that may arise from any of these matters.
5 - Ownership of
By entering into
this contract, you confirm to us that:-
5.1 The Goods are
your own property; or
5.2 You have the
authority of the owner of the property to make this contract in respect of the
You will be
responsible to pay for any claim for damages and/or costs against either of
the above if this proves to be untrue.
6.1 If you
postpone or cancel this contract we may charge according to how much notice
you provide prior to the agreed removal date:-
Between 4-7 days:
50% of the total removal charges
3 days: 75% of
the total removal charges
1-2 days: 90% of
the total removal charges
Less than 24
hours: 100% of the total removal charges
6.2 Condition 6.1
will not apply if you elect to take any removal postponement/cancellation
protection waiver for which we have quoted.
Payments of Removal Charges
Unless you have our written
agreement or verbally, to the contrary you must pay our charges, so we have
cleared funds in advance of the removal. For hourly rate customers payment
must be made by any of the approved methods of payment on completion of move.
Unless we agree otherwise, you may not withhold any part of the agreed price.
We reserve the right
to terminate this contract if payment is not received before the removal date,
and not to carry out any services quoted for.
- Our liability for loss or damage
possessions are covered by our goods in transit insurance to the value of
£15,000 with an excess of £100 per claim Higher liability may be accepted by
notifying us subject to terms.
8.1a. We do not
accept liability for damage caused to goods transported where you have failed
to make reasonable precautions that the goods are adequately packed or
protected this include goods covered by insurance provided by ourselves
Exclusion under this liability are goods packed by Smart box.
8.1b where damage
of items is obvious at the point of delivery notification must be immediate
8.1c.1 If you do not provide us with a declaration of value, or
if you do not require us to accept Standard Liability then our liability to
you is in accordance with clause 8.1d
8.1d In the event of loss of or damage to your goods caused by
negligence or breach of contract on our part, our liability to you is to be
assessed as a sum
Equivalent to the cost of their repair or replacement, taking
into account their age and condition immediately prior to their loss or
damage, subject to a maximum
Liability of £40 per item. An item is defined as content of
a box, parcel, carton or similar container.
loss or damage to goods is settled on indemnity basis, this means that claims
are settled after deduction of allowance of wear and tear. However if we
choose to repair the item we will not be liable for any depreciation in value.
8.3 Other than
because of our negligence, we will not be liable for any loss, damage or
failure to deliver the goods if it is caused by any of the following
invasion, acts of foreign enemies, hostilities (whether war is declared or
not), civil war, terrorism, rebellion and/or military coup, Act of God,
industrial action or other such events outside our reasonable control.
8.3.3 Normal wear
and tear, natural or gradual deterioration, leakage or evaporation or from
perishable or unstable goods. This includes goods left within furniture or
repairing or restoring unless we did the work.
8.3.5 Moth or
vermin or similar infestation.
or mechanical derangement to any appliance, instrument or equipment unless
there is evidence of external impact.
we will not be liable for any loss of or damage to:
8.4.1 Any goods
in wardrobes, drawers or appliances, such goods should be properly pack
watches, trinkets, precious stones or metals, money, deeds, securities,
stamps, coins, or goods or collections of a similar kind, unless you have
previously given us full information including value, and we have confirmed in
writing that we will accept responsibility in accordance with 8.1 above
which have a relevant proven defect or are inherently defective.
8.4.4 Animals and
their cages or tanks including pets, birds or fish.
Refrigerated or frozen food or drink.
8.5 Other than
because of our negligence, we will not be liable for damages or costs
resulting indirectly from, or as a consequence of loss, damage, or failure to
deliver the goods.
Delays in transit
9.1 Unless we give a specifically
agreed written timescale then arrival and departure times are an estimate
9.1a We shall not be liable if the
work is affected by adverse bad weather, traffic congestion, road works and
9.2b Vehicle breakdown, fuel
shortage, industrial action or as a result or event outside our control.
9.2. If through no fault of ours we
are unable to deliver your goods, we will take them into store. This contract
will then be fulfilled and any additional service(s), including storage and
delivery, will be at your expense.
Damage to premises
- Time limits for claims
We will not be liable for any loss or
damage to any goods unless any claim for loss or damage is notified to us in
writing WITHIN SEVEN DAYS (this is a requirement of insurers) of either their
collection by you or delivery by us to their destination, unless you request a
reasonable extension which we agree in writing.
If the insured shall make any claim knowing the same to be false or fraudulent
as regard to the amount or otherwise, this insurance shall become void and
all claims hereunder shall be forfeited.
- Our rights to withhold or dispose of goods
We have a legal right to withhold or
(subject to complying with the notice procedure in condition 14.6) ultimately
dispose of some or all of the goods until you have paid all our charges and
other payments due under this contract. These include any charges that we have
paid out on your behalf. While we hold the goods and wait for payment, you will
be liable to pay all storage charges, other costs incurred as a result of our
withholding your goods, and these terms and conditions will continue to apply.
- Sub-contracting the work
The following terms in addition to
all other terms set out in this document will apply to all contracts for the
storage of goods:-
14.1 If you require storage
facilities, you are obliged to provide a forwarding address and notify us in
writing if it changes. All correspondence and notices will be deemed to have
been received by you seven days after posting it to the last forwarding
address recorded by us.
14.2 The manner in which goods are
transported and whether we use conventional or containerised storage shall be
within our sole discretion unless otherwise confirmed in writing.
14.3 Where we provide an inventory
of goods stored on your behalf it will be accepted as accurate unless you
provide us with written notice of any errors or omissions within 7 days of our
posting the inventory to you.
14.4 All charges for storage
services are payable in advance. All our charges including removal charges
must be paid in full in cleared funds before any goods are released from
storage and we shall be entitled to exercise a lien over those goods until we
receive payment of all charges due from you to us.
14.5 We review our storage charges
periodically. You will be given 28 days' notice in writing of any increases
following which our revised rates as notified will apply. We will always act
reasonably in reviewing our storage charges.
14.6 On giving you 28 days' notice
we are entitled to require you to remove your goods from our custody and pay
all money due to us. Any such notice will tell you that we will dispose of
your goods three months thereafter if you fail to pay all outstanding sums due
to us and, in that event, we will do so without further notice. The cost of
the sale or disposal will be charged to you. The net proceeds will be credited
to your account and any eventual surplus will be paid to you without interest.
14.7 If your payments are up to
date we will not end this contract except by giving you three calendar months'
notice in writing. If you wish to terminate your storage contract, you should
give at least 7 days' notice. Whilst we will use reasonable endeavours to
arrange the release of your goods on the dates you require, specific dates
cannot be guaranteed.
14.8 If you choose someone else to
collect your goods from our storage facilities we are entitled to make a
charge for handing them over. Our responsibility for such goods will cease
upon their being handed over to your chosen representative.
Contact us |
View site map
STORAGE LONDON respect your privacy and your personal details will
not be passed to other parties. Details given are for estimate purposes only.